Getting Started with ARCHIBUS

ARCHIBUS Services and Support

ARCHIBUS, Inc. offers several programs to support ARCHIBUS products. For information on any of the following programs, contact ARCHIBUS, Inc. at:

ARCHIBUS, Inc.
18 Tremont Street
Boston, MA 02108
U.S.A.
Telephone: (617) 227-2508
Fax: (617) 227-2509
Web Site: www.archibus.com <http://www.archibus.com>
E-mail: info@archibus.com <mailto:info@archibus.com>

ARCHIBUS, Inc. Web Site

ARCHIBUS provides access to a wealth of useful, freely accessible information on its Web site, which is located at www.archibus.com <http://www.archibus.com>. The ARCHIBUS Web site provides the latest news about ARCHIBUS, Inc., ARCHIBUS products, and the annual ARCHIBUS International Users’ Conference. Here, you can run demonstrations and learn how others are using ARCHIBUS products.

FAQ/KnowledgeBase

After the product documentation, make this valuable database of information your first stop whenever you have a question relating to the use of your ARCHIBUS products. The database is searchable and includes contributions from ARCHIBUS Development and Technical Support Engineers, as well as the extensive network of ARCHIBUS Business Partner experts.

Training

When you need practical knowledge that goes beyond reading the documentation, look no further than training provided by ARCHIBUS, Inc. On the ARCHIBUS Web site, you can find course descriptions and schedules.

Additionally, you can receive training from the worldwide network of ARCHIBUS Business Partners who offer standardized ARCHIBUS training. Consult your ARCHIBUS Business Partner for information.

Telephone and Electronic Technical Support

Your ARCHIBUS Business Partner is typically the first line of support for the ARCHIBUS products you purchase.

In addition to the support you receive from an ARCHIBUS Business Partner, you may want to purchase an ARCHIBUS Technical Support Agreement directly from ARCHIBUS, Inc. Only an ARCHIBUS Technical Support Agreement provides you with:

Access to ARCHIBUS, Inc. Technical Support Engineers—Your ARCHIBUS Business Partner uses ARCHIBUS Technical Support as an escalation point for their most difficult issues. An ARCHIBUS Technical Support Agreement gives you the same access to the same expertise and resources.
Access to Technical Support downloads—Download product updates, patches, and utilities.
Proactive notification of new FAQ/KnowledgeBase items—Why wait to experience a difficulty? With proactive notification by e-mail of new FAQ/KnowledgeBase items, you can have the answer before you ask the question!
Proactive notification of new file downloads—You will be notified immediately by e-mail whenever a new file download, such as a product update, is available.

More information is available on the ARCHIBUS Web site at www.archibus.com <http://www.archibus.com>.

Users’ Groups

Users’ groups provide an excellent forum for exchanging information and ideas with other ARCHIBUS users, Business Partners, and ARCHIBUS personnel. To find out if there is a users’ group near you, check the ARCHIBUS Web site or call ARCHIBUS, Inc. If a users’ group does not exist in your area, ARCHIBUS, Inc. can help you establish one.