As a craftsperson, you will find that on demand and preventive maintenance work orders and work requests appear in your queue for you to execute. As you complete the work, you must update the system about the work you preformed.
Use these tasks to update the system about your work:
Update Work Requests and Work Orders
Work requests that appear in your queue have been automatically or manually assigned to a work order .
Some sites prefer to directly access work requests without first viewing the parent work order. This makes it easier to update a set of work requests at one time.
To accommodate sites that do not want to reference work orders, there is an alternate role -- Craftsperson (Work Requests) -- whose tasks hide work order information. Other than this change, the tasks of the "Craftsperson (Work Requests)" role mirror the tasks of the "Craftsperson" role. Depending on your site's practices, your Business Process Owner will make one of these roles available to craftspersons at your site.