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Quick-Start / Building Operations Console

Canceling, Stopping, or Putting Work On Hold

Sometimes work requests you enter into the application cannot proceed as expected. The Building Operations Console enables you to cancel, stop, or put work on hold. These actions are optional steps, but they help make your work request data more complete.

Benefits

When you cancel work, the count of open work requests in the Open Work Requests report more accurately reflects work that needs your attention, and the Building Operations Console shows relevant work.

When you put work on hold, you can track your bottlenecks by looking for the On Hold status in the Open Work Requests reports.

When unforeseen circumstances occur, you can stop work that has been issued. When you stop work, to adjust the costs, you can update the hours to indicate the actual number of hours of work performed.

Canceling work

After you submit a request it appears in the console as Approved. If circumstances change, and you decide not to do this work, or if you entered the work in error, you can cancel the work before any work has occurred.

To cancel work:

• From the Building Operations Console, select the check box for any Approved request and click Cancel.

  The work request is removed from the Building Operations Console, and it is not included in the count of open work requests.

Stopping work

If work has begun - its status is Issued and In Process -, but a decision is made to not complete it, then you can stop the work. In this case there might be costs incurred for the hours of work done.

To stop work:

1. From the Building Operations Console, locate the work in the Issued and In Process section of the screen that you want to stop.
2. Click Update to enter information for the work. For example, you might want to enter the actual hours put in, or any parts that were used. See How to Update Work Requests.
3. Select Stop in the row for the work,

   A form appears asking you to confirm the stop.

4. Click Yes to stop the work.

   The work is shown in the Stopped grouping on the console. If needed, you can click on the work request number to update the actual hours of work that occurred.

Putting work on hold

If there is some obstacle to proceeding with the work - that is, the needed labor, parts, or access to the work area are not available, then you can put the work on hold. This helps you to evaluate bottlenecks. You can also use the Open Work Requests by Problem Type report to see how many requests are on hold and what their problem types are.

To put work on hold:

1. From the Building Operations Console, select Hold for any request that is Issued and In Process.

   The Hold Work Request form appears.

2. In the Reason for Hold section, select one of the following:
   • Hold for Parts
   • Hold for Labor
   • Hold for Access.
3. Click Save.
4. The work request is now shown in the On Hold for Parts, On Hold for Labor, or On Hold for Access section of the console.
5. When the work has been completed, you can locate the work in the appropriate section of the console, update the work, and mark it as completed.