Maintenance mobile app

Facility Manager Tasks

Enable mobile users

To enable the Maintenance mobile app for users, a facility must do the following for each user:

Enable the user to use the mobile app by running the System Administration / ARCHIBUS Administrators - Users and Security / Edit Users task and setting the Mobile Device Enabled? field for to "Yes."
Assign the user (the craftspersons and supervisors) to a role that is assigned to the OPS-MOB security group. See Configuring ARCHIBUS Mobile Apps - ARCHIBUS Administrator.
For each craftsperson, make sure that the Email field of the Craftspersons table (cf.email) has the same value that is stored in the Email field of the Users table (afm_users.email). The mobile app uses this email value to find the craftsperson information based on the craftsperson's User information.

Prepare data and drawings for download

The Maintenance app requires that background (validating) data from which the craftsperson can choose values be developed and that procedures (SLAs) be established for processing maintenance requests. The facility manager should ensure that the validating data and procedures are established before introducing the mobile component to the workflow.

If you wish your mobile users to locate maintenance issues on floor plan drawings, use the Smart Client for AutoCAD or DWG Editor to publish enterprise graphics for the floor plans and store these on the Web Central server.

To enable, disable, or change drawing publishing rules for mobile plans, use Web Central's System Administration / ARCHIBUS System Administration / Mobile Apps Manager / Edit SVG Drawing Publishing Rules task.
You should periodically publish the drawings as enterprise graphics so that the latest versions are available for download.

Setting the Work Request Only application parameter

To support Maintenance mobile app functionality, it is recommended that the WorkRequestOnly parameter be set to one work request per work order. To do so:

In Web Central, load System Administration / ARCHIBUS System Administration / ARCHIBUS Administrator - Application Configuration / Configure Application Parameters.
In the applications pane, choose On Demand Work (AbBldgOpsOnDemandWork).
In the list of On Demand Work application parameters, set WorkRequestOnly to 1.

Note that although you cannot assign work requests to work orders in mobile, the mobile app will display and manage multiple work requests assigned to a single work order if the work requests were assigned to the work order in Web Central.

Syncing the mobile device with the ARCHIBUS database

Periodically throughout the day, craftspersons and supervisors will want to sync their mobile devices with the database server. Syncing performs the following important actions:

downloads from the server any jobs that have been assigned to the mobile device user since their last sync
downloads from the server any new maintenance requests that supervisors need to schedule, issue, assign, and so on
uploads to the server any work requests that staff created based on observations in the field
uploads to server any cost, parts, or work request details that craftspersons entered for work in progress
uploads to the server any completed work requests along with the details of these requests
if necessary, downloads from the server facility background data such as room lists, problem types, parts inventory, and so on. These are the values that craftspersons will choose from when entering maintenance problems and updating work requests. For information on downloading facility background data, see Mobile Apps: Transferring ARCHIBUS Data and Drawings.

Work requests that are assigned to multiple craftspersons will appear in the queue of each craftsperson after that device is synced.

Note: If your mobile devices have limited memory, a facility manager may wish to control the number of work requests sent to each mobile user at one time by adding a parameter to control this. To do so, facility managers run Wed Central's System Administration / ARCHIBUS System Administration / ARCHIBUS Administrator - Application Configuration / Configure Application Parameters task, select the AbBldgOpsHelpDesk application, choose Add New, complete Parameter Code with MobileWorkRequestsMaxQuantity and enter their desired value in Parameter Value. If this parameter does not exist, the system sends 250 work orders at one time to a mobile device.