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Environmental & Risk Management / Compliance Management / Compliance Program Manager

Assigning Notification Templates for Compliance Management: Overview

To ensure that recurring events are completed on-time and not missed, email notification templates can be associated with programs, requirements, and events. Notification templates specify the message and subject line, recipients, and triggering conditions that determine when the email is sent. They can be associated with programs, requirements, or events. For example, you could use notification templates that inform stakeholders when critical dates for events are upcoming, or when events are missed or overdue.

Your Business Process Owner for Compliance can define frequently-used notification templates that are available for you to assign to specific programs and requirements as needed. The Business Process Owner can also assign universal templates to be used for all programs and requirements, even if other templates are assigned to them. If needed, the Compliance Program Manager can define additional notification templates.

Using notification templates is an optional feature, but is a way to ensure communication to stakeholders for critical event dates. and to identify missed and overdue events, that put you at the greatest risk for noncompliance.

As the Compliance Program Manager you have several ways of working with notification templates; the following sections of this topic provide an overview of the various ways:

Assigning Notification Templates - Process Overview

The following describes the general process that the Compliance Program Manager follows when working with notification templates:

• Review the universal templates: If the Business Process Owner for Compliance has set up universal templates that are applied automatically to all compliance programs and their requirements, you can review these templates to assess whether further notifications are needed. See Viewing the Universal Templates.
• Assign existing notification templates to compliance programs and requirements: Your Business Process Owner for Compliance might have defined additional templates that are not designated as universal templates, but that are available for assignment to compliance programs and requirements, as the Compliance Program Manager sees fit. These templates are useful for situations that frequently occur. If they are appropriate for the programs and requirements you are working with, using them can save you the time of creating a new template.
• Copy existing notification templates to create a new template: If you need a notification template that differs slightly from an existing template, you can use the Copy As New feature to quickly define the new template. See Creating New Notification Templates Based on Existing Templates.
• Define notification templates for compliance programs or requirements: If a program or requirement needs a different notification than the templates your Business Process Owner for Compliance has defined, you can create new notification templates when working with compliance programs and their requirements. See Adding New Notification Templates for Compliance Programs and Requirements.
• Bulk assign notification templates: You can review all compliance programs and requirements assigned to a notification template, and bulk assign notifications to multiple compliance programs and requirements. This is the quickest way to assign notifications to multiple records at once. See Bulk Assigning Notification Templates.
• Activating/Deactivating Notification Templates when generating scheduled events: When you generate events for a requirement, you can select Yes or No for the Activate Notifications? field. This setting determines whether or not email notifications associated with the event's compliance program or requirement will be added to each generated event. See Generating Scheduled Events.
• Creating notifications when manually adding an event: If a requirement does not follow a regularly occurring schedule, you can manually add the event, rather than generating it from a recurring schedule. When you manually add an event, you can select whether or not to create notifications for the event by setting the Create Notifications? field to Yes or No. See Adding and Editing Events for a Requirement.
• Review all compliance programs or requirements assigned to a notification: To assess whether there are notifications that are not assigned to any program or requirement, and to evaluate which programs are assigned, you can select a template and see all its assignments. See Viewing All Compliance Programs and Requirements for a Template.
• Unassign Notifications for a compliance program or requirement: Sometimes a notification is no longer applicable for a specific program or requirement. In these cases, you can unassign it. See Unassigning Notification Templates.

Overview of Tasks for Working with Notification Templates

The following table summarizes the tasks you can use to manage notification templates: