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On Demand / Building Operations

Maintenance Mobile App

Complete Work Requests

Once the work is done, and you have updated the work request with information, such as the actual hours spent and parts used, you can mark the work request as completed. Completed work is included in the count of Completed work requests in the Open Work Requests report, and it no longer appears in the craftsperson's queue. You can mark a single work request as completed, or you can bulk complete requests.

Craftspersons can mark their own work as Complete, either from the Building Operations Console, or from the ARCHIBUS Maintenance Mobile App on their mobile device. Supervisors can also work from either a mobile device, or from Web Central, to mark their own or a craftsperson's work as Complete..

When a craftsperson completes a work request, it no longer appears in their queue. However, completed work appears in the supervisor's queue. The supervisor can make further updates if needed before closing the work. Once the work request is closed, it is archived, and is no longer available for editing.

Re-issuing completed work

A supervisor may determine that a work request that is Completed is actually incomplete or contains inaccurate information. The supervisor can re-issue the work request to a craftsperson. The purpose of re-issuing a work request that is Completed is to make corrections to work that is incomplete or incorrect, while tracking this within the original work request. See Returning Work Requests to a Prior Status - Supervisor.

Part inventory adjustments upon work request completion

The application adjusts the part inventory when you complete a work request. That is, when you run the Complete action, the application reconciles the Quantity Available and the Quantity on Reserve based on actual parts used.

• Any subsequent changes to part inventory, which can occur between completion and closing, changes the part's quantity available. If, for example, the actual quantity used was ten and you modify this to fifteen, then quantity available is reduced by five. If you modify the number to eight, then quantity available increases by two. This modification occurs immediately.
• If you add a new part after completion, then that part's quantity available is adjusted immediately.
• If the work request is re-issued after completion, then the system backs out what it did to part inventory during the completion process. That is, parts available and parts on reserve are adjusted if needed, and the part adjustments upon completion remain the same.

Part inventory adjustment occurs at the work order completion stage, rather than the work order close-out stage, because the close process can occur well after work request completion - and sometimes just quarterly. A prolonged period between completion and close-out could result in an inaccurate inventory.

Work Request Status and Assignment Status

For a description of how changing the Work Request Status also changes the Work Request Labor Assignment Status, see

• Completing Craftsperson Assignments - Craftspersons
• Updating Work Requests and their Labor Assignments - Supervisors

Returning Completed work

Occasionally, a supervisor might determine that a work request that is Completed is actually incomplete, or contains inaccurate information. In this case, the supervisor can re-issue the Completed work request to a craftsperson. Re-issuing work preserves all of the information in the original work request so that the history and details are available and can be tracked. This continuity leads to a more efficient workflow and review process.

See Returning Work to a Prior Status and Step - Supervisor.

Working from the Building Operations Console

To complete work requests:

1. On the Building Operations Console, locate the work requests you want to complete. You can complete work that is in the Issued and in Process grouping. If needed, use the Filter to locate specific requests.
2. Do one of the following:
   • To complete a single request, click Complete in the row for the request, and then click Yes to confirm the completion.
   • To complete multiple requests, select the check boxes for the requests. Click Complete at the top of the screen just below the Filter. These multi-select buttons appear when you select multiple requests that have the same status. To complete work, this status must be Issued and In Process.

   The following image shows multiple Issued work requests selected, and the multiselect buttons that appear once multiple requests are selected.

   

Working from a mobile device

Craftspersons working from a mobile device can update completed work until they sync their devices. Once they sync, the work is removed from their queue, and is now in the supervisor's queue so that the supervisor can add additional information if needed, and can close the work.

You can complete a single or multiple requests at once as long as the requests have the same status.

The following image shows the supervisor's view with multiple work requests selected for completing.

Next step

Close Work

Related topic

How to Update Work Requests

Issue Work