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work request

A work request is a request for maintenance or repair work. Work requests document such information as the work to do, its location, its urgency, and who requested it. Work requests are grouped together on work orders.

In ARCHIBUS, work requests can originate in several ways. They can be:

• completed by users requesting work through a service request
• automatically generated based on schedules you define for required preventive maintenance work
• generated from actions of other ARCHIBUS applications, such as Move Management, Project Management, Condition Assessment, Compliance, and Environmental Sustainability Assessment.

Throughout its life, a work request has a status, such as Requested, Rejected, Assigned to Work Order, or Canceled.