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Workplace Services / Service Desk / Reports

Service Desk Reports

A set of predefined Service Desk reports is included:

• Information on Open Service Requests

• Open Service Requests by Request Type and Status

This report gives an overview of the number of Open Service request by Request Type and Status in a table and a bar chart.

• Cost of Open Service Requests

• Information on Archived Service Requests

• Archived Service Requests

• Archived Service Request Types

• Cost of Archived Service Requests

• Information on Escalated Service Requests

• Archived Escalated Service Requests

• Client Satisfaction information

• Satisfaction Survey Result of Archived Service Requests

• Redlines
• Review Redlines by Location