Workplace Services / Service Desk /Service Desk Manager
Workplace Services / Service Desk / Service Contract Manager
Building Operations / On Demand Work / Service Desk Manager (Legacy)
Building Operations / On Demand Work / Service Contract Manager (Legacy)
Space Planning & Management / Space Inventory & Performance / Service Desk Manager (transaction method)
Space Planning & Management / Personnel &Occupancy/ Service Desk Manager (transaction method)

Including a Satisfaction Survey on Completed Service Requests

You may wish to have the requestor record their satisfaction with a completed service request. You can then analyze the survey results and improve operations at your site.

For the status of Completed, the program lists the Add Survey button. Choose this button, and the program adds a satisfaction survey to the request.

You can then set the details of the survey by clicking the pencil icon next to it.

You may wish to specify a condition that the request must meet in order to generate a satisfaction survey. For example, you can have the system generate surveys only for requests of a certain dollar amount.
You must specify to whom the survey will be sent. This can be:

an employee
a vendor
a craftsperson
a service desk role (client)

Note: The Satisfaction Survey is automatically assigned to the Client (Requestor) service desk role.

Making Modifications

The satisfaction surveys will be shown in the Request Status Completed panel.

To review or modify, click on the icon next to it.
To delete click on the icon.

Back

Go back to Setting Response Procedures for an SLA