Archibus Cloud / Reservations / Reserve / Reservations Calendar Console
Workplace Services / Reservations / Reserve Rooms and-or Resources / Reservations Calendar Console

Resolve Conflicts

1. After confirming the reservation, the Resolve Conflicts screen appears.
2. Do one of the following:
   • Click Resolve Conflict in the row for the occurrence you want to resolve. Select a different room, or date and time, so that the application creates a Room Reservation record and updates the status of the Reservations record so that it no longer has the status of 'Conflicted..'
   • Cancel one or more dates that have a conflict by clicking Cancel in the row for the occurrence, or by selecting multiple occurrences and clicking Cancel Selected. See Canceling reservation that have conflicts.

   With Exchange integration and the listener enabled, when you edit the occurrence in Outlook Web Access (OWA) or another client, the change is propagated to the reservation in Web Central.

   With Exchange integration, the application removes the location from the occurrences without a reservation. The lack of a location is a flag to let you know that these meetings do not yet have a reserved room.

   Without Exchange integration, the application does not modify the .ics calendar invitations; no additional .ics files without the location are sent when there are conflicts.

Note: For recurring reservations, if resources have been added, no resource records are created for the conflicted dates. You need to add the resource to each conflict when you resolve it.

Note: When editing a recurring reservation, the search returns only rooms that are available for all occurrences. This is in contrast to creating a reservation.