Maintenance / Corrective Maintenance

Corrective Maintenance: Application Overview

The Corrective Maintenance application is a Web-based, CMM application that automates on demand maintenance applications and processes for an organization.  It manages maintenance work requests, approvals and dispatching, estimating and scheduling work, creating and issuing work orders, and closing work orders. 

Note: Web Central's Corrective Maintenance and Preventive Maintenance applications both use work requests and work orders as the tool to address a facility's maintenance issues. These applications differ in how users originate work requests and work orders; however, once work orders are generated, these applications share many of the same tasks for managing work orders, and share the same set of help topics. You can manage both PM and Corrective Maintenance work orders from the Corrective Maintenance application.

See:

• Typical Workflow for Corrective Maintenance
• Role-Based Overview of Corrective Maintenance

The Maintenance Mobile App

Craftspersons and maintenance managers spend the majority of their time in the field at job sites yet still need to update Archibus maintenance system with the progress of work and route work through the Archibus system. While at job sites, supervisors and craftspersons will find it convenient to access and update the Archibus maintenance system directly from their smart phone or other mobile device using the Archibus Maintenance mobile app.

With the Archibus Maintenance Mobile App, supervisors in the field can use a smart phone or other mobile device to perform the everyday tasks required to process work from request to close out. The Supervisor features of the Maintenance app follow all of the same business processes and logic as the Maintenance Console of Web Central's Corrective Maintenance application. Using the Archibus Maintenance mobile app, craftspersons in the field can use a smart phone or other mobile device to perform everyday tasks that they encounter on the job. Besides supporting the basic workflow, the mobile app also includes features for capturing photos, redlining photos and floor plans, and using bar code scanning,

Archibus mobile apps provide features in which the user sends data back to the server residing on the network. This is known as syncing. Syncing updates the mobile device with the latest data from the server, and updates the server with the latest data from the mobile device.

See:

• Maintenance Mobile App
• Maintenance Mobile App: Supervisor

• Maintenance Mobile App: Craftsperson

View All Work Requests from the Search & Manage Task

If you are assigned to the security group VIEW-ALL-WORK-REQUESTS, you can see all work requests from the Search & Manage task. When you are assigned to this security group, the Search & Manage search form displays the “Service Desk Manager” field, which is blank by default. To view all work requests, leave this field blank.

Note: The VIEW-ALL-WORK-REQUESTS role applies only to the Search & Manage view, not to the Maintenance Console.