Call Center Wizard
Success Stories
Hamilton County, OH (2012)
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City of Hamilton, ON
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Calgary Health Region
University of Medicine & Dentistry of NJ
University of Worcester, UK
>> More Stories

Additional Resources
PDF Call Center Wizard Product Sheet  
PDF Introduction to ARCHIBUS  

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"Previous to our [ARCHIBUS] deployment, as far as work order reporting, we were at 50%. On 10,000 work orders, we’d only receive hours and comments on 5,000. Since our deployment, we’re up to 90%. We finally seeing that 100% is a reasonable goal we can actually reach"
Chris Phinney
Applications Analyst, City of Hamilton, Ontario, Canada
City of Hamilton, ON

Call Center Wizard

Streamline work order and help desk processing to improve efficiency and customer satisfaction


  • Streamlines the work order process to reduce administrative costs and improve customer satisfaction
  • Reduces processing time by displaying critical information and filtering out irrelevant data
  • Updates work orders instantly to provide up-to-the-minute status reports
  • Deploys quickly and easily with minimal training while maintaining existing business practices

Call Center Wizard Screenshot
The Call Center Wizard makes it easy to check on the status of any work request

The fluctuating nature of on demand work or help desk activity makes it difficult for organizations to predict the volume of work requests or plan in advance of needs. Any tool that can help better manage the process will improve help desk productivity and enhance customer service. The ARCHIBUS Call Center Wizard can successfully extend responsibility for work request management processing to everyone in the organization. It streamlines the work order process while supporting existing business practices. Compress processing time to increase customer satisfaction and decrease costs, all with minimal training.