When submitting work requests, the application automatically fills in the Requestor field on the Report Problem form with the name of the logged-on user. As a single-user call center, this might meet your needs. However, you are able to add employees to the application so that you can then select their names as the requestor for the work.
When you add the person requesting the work to the form:
If you associate divisions and departments with work, you can generate the following reports:
Note: You can also associate division and department with work when updating work request information. In this case, there is no need to add requestors. You will just need to develop the organizational units.See Tracking Work by Division and Department.
You develop the following data so that you can track requestors on the Report Problem form:
When submitting a work request, on the Report Problem form, type the name of the employee in the Requestor field, and select the employee from that list that appears as you type. If you would rather see all employees, mouse over the Requestor field to show the Select Value button. Click this button and select the person requesting the work from the list. The Requestor field is automatically filled in with the name you select. See How to Create Work Requests.
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