You can report maintenance problems from:
Note: As another option, your site might establish walk-up kiosks at which any building occupant (employee, contractor, guest) can request work using ARCHIBUS Workplace. See Using ARCHIBUS Workplace.
While in the field performing assigned tasks, craftspersons or supervisors may notice other work that needs to be done. For example, while completing a task to clean a rug because of water damage, you might realize that the walls need to be repaired. In cases such as this, you can move to the My Work or My Requests screen and tap "+" button to move to the Create Work Request screen from which you can enter a new work request for the required paint job.
You must specify a location.
When reporting jobs, you can include photos of problem areas and redline floor plans. See Add supporting pictures and floor plans to a job and Redlining Floor Plans and Images.
Note: Work requests created from mobile automatically have their Priority set to 1.
Tip: Working from the Building Operations Console, you can add background data as you work. That is, if a craftsperson or location is not available for selection, you can add the information directly from the console. The data is added to the work request and is also available for future selection. Alternately, your business process owner develops background data using the background data tasks designed for that purpose.
The Report Problem form appears. Click here for an image of the Report Problem form.
If you did not enter a location for the problem in step 3, when you select an equipment item, the system will update the location fields with equipment item's location or the equipment item's longitude and latitude.
You may know the location of the equipment, but not the exact equipment code. In this case, you can enter the site or building in which the equipment is located, and click the Map button. On the map, choose Show Equipment, and the map presents markers for each equipment item in the building or site. Click on a marker to see equipment details, and choose Select Equipment in the details pop-up to select an equipment marker. The system closes the map and completes the Equipment Code with the selected marker.
If you enter an equipment item that does not have a location and you do not enter any location fields, when you save the request the system will ask if you want to enter a building. Typically, it is a good practice to supply a building so that the craftsperson knows where to go to service this item. However, you can elect not to enter a building. This might be the case when maintenance staff knows the location of the item; for example, an external item that is not yet geo-located or an equipment item on the grounds.
When you select equipment, if the equipment has warranty information entered for it, the warranty vendor and expiration date appear on the screen. You can click Review Warranty Details to see more information, including contact information if it has been entered. If you click List Request for Equipment, a form appears listing any open requests for work for this piece of equipment.
The Select Value - Problem Type form appears. Problems are reported in two levels, a broad category and then a specific type within that category. This helps to easily locate related problems, and to clearly define the problem. This form lists all problems already defined.
The Report Problem form appears filled in with your selection. Your single selection fills in both levels of the problem.
Tip: Although the Problem Type is not required, entering it enables you to generate reports, such as Open Work Requests by Problem Type and Status. You will also have the option of filtering reports, such as Part Usage History by problem types for specific problem types.
Problems are added as two tiers. The first tier is the broad category that the problem fits into. The second tier is a more specific description. Having two tiers means that similar problems are shown together in the list, so you can readily see all the possibilities when making your selection .For example, by having Leak | Ceiling and Leak | Faucet, you see both choices for describing a leak.
To add a new problem type:
The Select Value - Problem Type form appears.
The Add New Problem Type form appears.
Select from a list:
To add a new problem description, see Defining Problem Descriptions.
A message gives you the ID number for the work request. You can make a note of it to identify the request, but you can also search for the request by problem type, location, and the date submitted.
The system checks for duplicates when you complete the Report Problem form and lets you cancel or continue.
The console appears with the request grouped with Approved requests.
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