The ARCHIBUS Reservations application has been configured so that email notifications are sent at various times throughout the workflow. Email notifications are sent when:
Note: If you are using the ARCHIBUS Extension for Microsoft Exchange, the application handles notifications only for overdue approvals. All other notifications are handled by the Exchange Server. So, with Exchange integration, you perform the setup described in this topic only for overdue approval notifications. See Email Notifications.
You must do the following in order for email notification to work:
Before email notifications can be sent, your Web Application Server must be configured to send emails. For details, see Email Notifications for ARCHIBUS Applications.
In the Process Navigator, select the Manage Reservations / Configure
Parameters task to configure three email parameters. First, you must configure
the SendEmailNotifications parameter, which specifies whether or not you
want email notifications to be sent. Also configure the InternalServicesEmail
parameter value, which specifies the email address that will appear as
the sender in the email notifications that are sent to the Requested By
and Requested for employees. (The other invited employees and external
guests will see the Requested By email address as the sender.) Also configure
the InternalServicesName parameter value that will appear at the end of
email notifications. You also have the option to configure additional
parameters. For more information, see Configuring
Parameters.
Make sure that all users have an up-to-date email address specified in the Users table and Employees table. A user's email address must be the same in both the Users table and Employees table. See Defining Users and Defining Employees.
See Also
Working with Email Notifications
Search the ARCHIBUS System Management Help for the topic " ARCHIBUS Configuration Options."
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